Get in Touch!
Self-Service Account Access
Already a member and want to check the status of your accounts or transfer money? Simply sign in to online banking or learn about mobile banking.
Secure Messaging
You can securely message us within online banking. On the top menu bar, you’ll see a selection labled “messages.” From here, follow the instructions to message a Blue team member.
AI Chat
Our new online AI chatbot, Sky, is available 24/7 to help you with any questions you may have. Just click the chat bubble in the bottom right corner of the webpage, and ask whatever question you have.
Member Relationship Contact Center
If you’re looking for more information on becoming a Blue member, or are a current member and wish to speak with a financial expert, call toll free 1-800-368-9328.
Contact Center Hours:
M-F: 7:00am-6:00pm
Sa-Su: 12:00am-11:59pm
Having a hard time making a payment?
Please contact our Member Solutions at: 1-844-341-7978
Card Issues and Disputes
Blue has transitioned from Mastercard to Visa.
To contact a Visa Dispute Specialist, please call 1-866-238-6921
If you are outside the USA you can call collect 727-299-2449
TDD Hearing Impaired Number 800-221-7728
To confirm/report fraud activity, please call 1-800-368-9328.
Questions About Insurance or a Vehicle Total Loss?
We can help answer your questions.
Help Us Improve
We welcome your feedback on ways we can make your experience better.
Sponsorship Request
Have a request for a sponsorship? Please reach out to the Blue Foundation.
Payment and Mailing Address
For deposits, payments, payoff checks, UPS, or FedEx, use this address:
Blue Federal Credit Union
2401 E. Pershing Blvd
Cheyenne, WY 82001
Support Email Address
Our email support team is available to serve you Monday–Friday from 8:00 a.m.–5:00 p.m. and Saturday from 8:30 a.m.–1:00 p.m. (MST). Email support@bluefcu.com and we’ll contact you as soon as possible.
Important: messages sent through email and chat are not secure. Please do not send account related information or ask us to perform an account action through email.
If you need immediate account assistance, please call us at 1-800-368-9328.